Thank you for shopping at Cirkus Online! We want you to love your purchase, but if you’re not satisfied, we’re here to help. Please review our Returns & Refunds Policy below.
1. Return Eligibility
You can return items within 30 days of receiving your order if:
- The item is unused, unwashed, and in its original condition.
- The item is returned with its original packaging, tags, and receipt or proof of purchase.
Certain items may not be eligible for returns, such as:
- Custom-made or personalized products.
- Clearance or final sale items.
2. Return Process
- Contact Us: Email us at [email protected] with your order details and the reason for the return.
- Approval: Once your return request is approved, you’ll receive instructions on how to send the item back.
- Shipping: You are responsible for the return shipping cost unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.
3. Refund Policy
- Refunds will be issued to the original payment method within 7-14 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., incorrect or defective item).
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email us at [email protected] with your order details.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the order. Include photos of the damage or defect and your order details. We will provide a replacement or a full refund at no additional cost.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards.
- Items purchased during clearance or final sale.
- Used or altered items.
7. Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please:
- Check with your bank or credit card provider (refunds may take some time to post).
- Contact us at [email protected] if the issue persists.
8. Contact Us
For questions or assistance with returns and refunds, please contact our customer support team:
- Email: [email protected]